Fraud & Security- Fraud & Security Specialist
Chelsea, MA Chelsea, MA Estimated:
$65.
1K - $82.
4K a year Estimated:
$65.
1K - $82.
4K a year Fraud & Security Specialist Build your career in one of the more interesting and evolving areas of the banking/credit union industry.
Become a subject matter expert in the critical field of fraud and security and emerging areas of focus, i.
e.
cryptocurrency.
Position
Summary:
Investigate fraudulent or improper activities committed by or against a member's account, and the prevention and recovery of losses caused by such activity.
Work interdepartmentally to identify fraud and mitigate losses.
Essential Job Functions:
Review and analyze fraud alerts and ad-hoc reports to identify potentially fraudulent transactions.
.
Refer cases to Bank Secrecy (BSA) that meet the Financial Crimes Enforcement Network (FinCen) Suspicious Activity Reports (SARs) filing requirements.
Analyze losses to identify fraud trends and make recommendations to management to adjust parameters of fraud detection systems.
Process Contact Events and internal referrals in accordance with established procedures.
Interview members to obtain facts to assist with identifying fraud.
Act as liaison to other financial institutions and law enforcement agencies.
Refer accounts to Collections for pursuit as outlined in established procedures.
Perform additional duties, as directed by management.
Requirements:
Education and Experience High school diploma or equivalent Minimum 3 years of operational experience.
Skills/Knowledge/Certifications Strong verbal and written communication skills Strong interpersonal skills Computer literacy Competencies:
Competency Description Communication Communicates well both verbally and in writing, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, has good listening skills.
Service Excellence Handles customer questions and complaints, communicates with customers, handles service problems politely and efficiently, always available for customers, follows procedure to solve customer problems, understands company products and services, maintains pleasant and professional image.
Teamwork Meets all team deadlines and responsibilities, listens to others and values opinions, helps team leader to meet goals, welcomes newcomers and promotes a team atmosphere.
Job Knowledge Understands duties and responsibilities, has necessary job knowledge, has necessary technical skills, understands company mission/values, keeps job knowledge current, is in command of critical issues.
Productivity Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, handles information flow.
Quality Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems.
Our hybrid work arrangements require a minimum of 2 days/week on-site in our Chelsea location, managed within each department.
All new hires are required to onboard for a minimum of 30 days on-site in Chelsea.
About Metro Credit Union:
As the largest state-chartered Credit Union in Massachusetts, our focus has always been helping local people, businesses and non-profit organizations reach their goals.
Our perspective is unique because it is local and hyper-focused on the specific needs of our local communities.
We are a high performing, financially sound, not-for-profit, financial cooperative, owned by and operated for our Members.
Our commitment is to provide quality banking solutions that support the economic vitality of the individuals and businesses within the markets we serve.
This commitment strengthens local communities, creating a positive impact on people's lives.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
$65.
1K - $82.
4K a year Estimated:
$65.
1K - $82.
4K a year Fraud & Security Specialist Build your career in one of the more interesting and evolving areas of the banking/credit union industry.
Become a subject matter expert in the critical field of fraud and security and emerging areas of focus, i.
e.
cryptocurrency.
Position
Summary:
Investigate fraudulent or improper activities committed by or against a member's account, and the prevention and recovery of losses caused by such activity.
Work interdepartmentally to identify fraud and mitigate losses.
Essential Job Functions:
Review and analyze fraud alerts and ad-hoc reports to identify potentially fraudulent transactions.
.
Refer cases to Bank Secrecy (BSA) that meet the Financial Crimes Enforcement Network (FinCen) Suspicious Activity Reports (SARs) filing requirements.
Analyze losses to identify fraud trends and make recommendations to management to adjust parameters of fraud detection systems.
Process Contact Events and internal referrals in accordance with established procedures.
Interview members to obtain facts to assist with identifying fraud.
Act as liaison to other financial institutions and law enforcement agencies.
Refer accounts to Collections for pursuit as outlined in established procedures.
Perform additional duties, as directed by management.
Requirements:
Education and Experience High school diploma or equivalent Minimum 3 years of operational experience.
Skills/Knowledge/Certifications Strong verbal and written communication skills Strong interpersonal skills Computer literacy Competencies:
Competency Description Communication Communicates well both verbally and in writing, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, has good listening skills.
Service Excellence Handles customer questions and complaints, communicates with customers, handles service problems politely and efficiently, always available for customers, follows procedure to solve customer problems, understands company products and services, maintains pleasant and professional image.
Teamwork Meets all team deadlines and responsibilities, listens to others and values opinions, helps team leader to meet goals, welcomes newcomers and promotes a team atmosphere.
Job Knowledge Understands duties and responsibilities, has necessary job knowledge, has necessary technical skills, understands company mission/values, keeps job knowledge current, is in command of critical issues.
Productivity Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, handles information flow.
Quality Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems.
Our hybrid work arrangements require a minimum of 2 days/week on-site in our Chelsea location, managed within each department.
All new hires are required to onboard for a minimum of 30 days on-site in Chelsea.
About Metro Credit Union:
As the largest state-chartered Credit Union in Massachusetts, our focus has always been helping local people, businesses and non-profit organizations reach their goals.
Our perspective is unique because it is local and hyper-focused on the specific needs of our local communities.
We are a high performing, financially sound, not-for-profit, financial cooperative, owned by and operated for our Members.
Our commitment is to provide quality banking solutions that support the economic vitality of the individuals and businesses within the markets we serve.
This commitment strengthens local communities, creating a positive impact on people's lives.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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