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Front Desk Agent

Job Description

The Holiday Inn Chelsea / Boston Logan Airport is currently looking for a friendly, customer service focused Part time Front Desk associate. This is an exciting opportunity for individuals ready to work in a fast paced environment and that have superb multi-tasking abilities.

GENERAL RESPONSIBILITIES

  • Check-in and check-out guests
  • Make and confirm reservations
  • Process guest check-in; confirm reservations, assign room and activate room key
  • Answer all phone calls from guestrooms, outside lines, and internal call with proper telephone etiquette (all within 3 rings)
  • Assign room to guest request and preference whenever possible
  • Provide all guests with overview of hotel and amenities
  • Process all payments types e. g. charges, cash, checks, debit or credit cards
  • Process all check-outs
  • Follow all cash handling/banking procedures as per standard operating procedures
  • Discreetly handle confidential guest information
  • Coordinate with Housekeeping Department to track room readiness and communicate guest concerns if necessary
  • Run daily reports and check for accuracy
  • Complete assigned cashier and closing reports
  • Complete shift checklist
  • Balance and drop receipts according to prescribed accounting procedures
  • Ensure that all complaints regarding service and/or accommodations are investigated and resolved
  • Adhere to all Colwen and brand standards
  • Maintain STRICT key controls

Qualifications

  • Three to six months related experience
  • High School Diploma or GED
  • Cash Handling experience
  • General Accounting knowledge
  • TIPS Certification (within 6 months)
  • Strong Leader of people
  • Proficient in English language.
  • Intermediate to advanced computer skills
  • Familiar with common computer software programs
  • Must be willing to work holidays
  • May require overnight stays
  • Some work in office
  • Must be willing to work varied hours

Additional Information

Colwen Hotels offers a comprehensive rewards and compensation package for eligible associates that includes:

  • Opportunities for advancement and career growth
  • Warm and supportive work environment
  • Competitive Wages
  • Medical, Dental and Vision Insurance
  • Company-funded Health Reimbursement Account
  • Flex Spending Account
  • Voluntary Life Insurance
  • Short Term and Long Term Disability
  • 401(k) retirement plan with Employer Match after one year of employment
  • Paid Time off Programs
  • Holiday Pay
  • Jury Duty Leave and Bereavement Leave
  • Hotel Discounts

Colwen Hotels is an equal opportunity employer. EOE M/F/D/V

Job Location

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