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Orthodontic Patient Coordinator


Here at Kool Smiles, our teams don't just shape smiles - they shape the lives of families every single day. Working at Kool Smiles means being challenged, having fun, and being proud of what you do. It means being a mentor, being a friend, and being part of a change that starts with child. We are the nation's leader in general dental care to kids, teens, and adults. Our compassion and drive make us the best at what we do every day. This is the time to join not just an amazing company, but a place where you will be a part of making smiles happen every day.
Kool Smiles is looking for an Orthodontic Patient Coordinator ready to make a difference in the lives of families. Although below is a description of what your job would entail, we want to emphasize that working at Kool Smiles is more than just a job. Kool Smiles is not your typical dentist office and working here is not your typical experience. You will thrive here if you are someone who wants to grow professionally while serving your community at the same time.
ESSENTIAL JOB FUNCTIONS
The Orthodontic Patient Coordinator is responsible for providing quality customer service to patients and parents at check-in and check-out as well as responsible for verifying patient insurance eligibility and service limits.
Deliver quality and compassionate care to every patient
Greet parents and patients when they enter or leave the office
Check in for daily appointment
Ensure parents who are waiting are kept informed of the progress of their appointment or child
Maintain a clean and tidy waiting area and front desk area
Verify patient insurance eligibility prior to appointment
Ensure information is correct in the patient's Boomerang file
Ensure service limits are recorded and communicated with the Orthodontic Financial Coordinator prior to treating the patient
Ensure all patient files are ready (update patient records, verify insurance and service limits) before the patient's
appointment
Coordinate with Ortho Financial Coordinator and Doctors to provide the opportunity for same day care to patients
Assist with meeting the Ortho financial targets by ensuring the schedules are full
Schedule follow-up, next appointment for all patients
Assist with routing referrals to appropriate doctor
Ensure pre-authorization processes are completed for approvals
Collect payments, post accordingly in practice management system
Confirm appointments for upcoming days
Answer incoming Ortho patient calls and assist with need or direct to another team member for help
Ensure Ortho patients are compliant with appointments and send the appropriate communication leading up to or including termination
Assist with maintaining spreadsheets or databases for tracking purposes, as needed or directed by OFC
Ensure all patient records are updated at the end of the day
ADDITIONAL DUTIES AND RESPONSIBILITIES
Participate in local community affairs and events to include school screenings, presentations, events, and any opportunity to promote a positive image of Kool Smiles
Assist with other office duties as needed
REQUIRED QUALIFICATIONS
Willing to travel in territory assigned to team
KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS
High focus on customer service and satisfaction
Must love working with children
Compassion and high level of service for our patients, parents and staff
Integrity, always doing the right thing
Dependable, reliable to be at work when scheduled
Attention to detail
Able to organize work, engage in a variety of tasks simultaneously and consistently meet deadlines
Professional manner and appearance at all times
Computer skills: Microsoft office and Internet Explorer
Telephone skills: Proper telephone etiquette and information gathering skills
CERTIFICATIONS, LICENSES, REGISTRATIONS
None
PREFERRED QUALIFICATIONS
Bilingual (English & Spanish)
PHYSICAL DEMANDS
Nature of work requires an ability to effectively communicate and exchange information with patients, their parents and staff. Ability to operate a computer, keyboard and standard office equipment. Ability to lift/carry up to 30 lbs, and be able to twist, turn, bend and stoop.
WORKING CONDITIONS
Majority of work performed in a clinical environment. Requires availability for extended hours during peak periods. Hours may change to meet the business needs.
We offer a very competitive salary and benefits package as well as growth opportunities to our full -time employees. Kool Smiles benefits include: medical, dental, vision and optional life insurance. We also offer short and long term disability, 401K, flexible spending accounts, paid time off, company holidays and much much more!
REQUIRED QUALIFICATIONS
Willing to travel in territory assigned to team
KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS
High focus on customer service and satisfaction
Must love working with children
Compassion and high level of service for our patients, parents and staff
Integrity, always doing the right thing
Dependable, reliable to be at work when scheduled
Attention to detail
Able to organize work, engage in a variety of tasks simultaneously and consistently meet deadlines
Professional manner and appearance at all times
Computer skills: Microsoft office and Internet Explorer
Telephone skills: Proper telephone etiquette and information gathering skills
CERTIFICATIONS, LICENSES, REGISTRATIONS
None
PREFERRED QUALIFICATIONS
Bilingual (English & Spanish)
PHYSICAL DEMANDS
Nature of work requires an ability to effectively communicate and exchange information with patients, their parents and staff. Ability to operate a computer, keyboard and standard office equipment. Ability to lift/carry up to 30 lbs, and be able to twist, turn, bend and stoop.
WORKING CONDITIONS
Majority of work performed in a clinical environment. Requires availability for extended hours during peak periods. Hours may change to meet the business needs.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
 

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