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Customer Relationship Manager (Cloud, Managed Services, AWS)

Our client designs and builds scalable networks and cloud-native applications. Their world-class enterprise solutions are dominating and disrupting major networking giants and top industry players. They are hiring a Customer Relationship Manager to manage key partner relationships related to the company's thriving cloud migrations and related solutions. The Customer Relationship Manager is a business relationship expert who acts as a high-level support for the field team with a winning, industry-disrupting product. They will have access to a huge pool of resources and sales support team.   This Role Offers: Competitive base salary plus performance bonuses. Benefits include medical/dental/vision, unlimited PTO, 401(k) match, stock options, free lunches, and more. Expense account for wining/dining top customers. Impressive penetration with Fortune 500, 1000, and 2000 companies. Industry reputation as a top global provider of managed cloud services: one of the top 5 companies in AWS migrations and top 5 in cloud-native applications. Company has strong funding and numerous awards, including rapid growth within the Gartner Magic Quadrant. Disruptive product offering with high demand at the enterprise level. Hands-off, anti-micromanaging company culture with strong pipeline of sales resources. Dedicated solutions engineers to assist with closing large and complex deals.   Focus: Cultivate and manage strong business relationships for key accounts. Manage the activities of the field support team working with major accounts. Collaborate with business development team on large sales opportunities to ensure top quality service delivery. Identify opportunities with new clients across various industries. Manage partners and assist in developing strategy for major regional initiatives. Ensure field team is equipped with the latest tools, training, and support resources to deliver an excellent customer experience. Attend presentations and demos with decision-makers and keep closely in touch during cloud migrations and hand-offs. Report regularly to senior management regarding pipelining, customer strategy, and success rate against competitors. Manage SLAs and customer service strategies.   Skills: 4+ years of senior-level experience managing high-level partner relationships, including experience managing teams in the field. Extensive background in the cloud and software industry. Strong understanding of cloud technology, including: Cloud computing APIs Data storage and security Virtualization Cloud migrations AWS applications (EC2, S3, RDS, KMS, SQS, SNS) VMware applications Bachelor's degree in business or a related field. Existing senior-level relationships with enterprise companies is a plus. Familiarity with Salesforce. Excellent negotiation, presentation, and relationship-building skills.
Salary Range: $180K - $220K
Minimum Qualification
5 - 7 years

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